OTS One Touch Switch FAQ

One Touch Switch (OTS) is a different way to switch providers. To switch, just contact your new broadband provider – they’ll take care of moving your broadband over. And you don’t need to cancel with your old provider first.

Yes, you can choose to switch providers using the traditional method and contact your current provider to close the account yourself.

Only the account owner can switch between providers. To switch to Stride, we’ll need the following information: 

• The full address where your service is installed
• Your full name
• The name of your existing provider

We’d also recommend having the account number for your current broadband service to hand when you get in touch. 

Yes, you can pick a preferred date for the switch during the set-up process, and we’ll do our best to accommodate it for you.

There’s no charge for using the OTS process. But if you cancel before the end of your current contract term, there may be an early termination fee to pay. And you may have a final bill to pay, too. You can check this with your current provider.

Before switching, check the plan and costs with your new provider to find out if there will be any changes.

No, your new provider will handle all the switching activities, including notifying your current provider and asking them to cancel the service.

Your current service should remain active until the switch is completed. On your activation date, you may experience some service disruption, but it’s usually seamless.

Your new provider will be managing the switch, so you should contact them with any questions. And for anything you’d like to know about your existing account, please contact your current provider.